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Visitor Coordinator Assistant
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Job Category

Administration

Start Date

Volunteers Needed

0

Countries

Frequently Asked Questions
Volunteer Openings

Position Description:

Visitor Coordinators Assistant at NPH are responsible for planning and organizing visits to NPH and our different projects and programs. Through its visitor program, NPH receives both local and international visitors. These visitors may be sponsors or donors from the international fundraising offices or from local organizations, NPH employees who work in other countries, or family members of our yearlong volunteers. Some visitors stay for just a few days, whereas others may stay for several weeks. The Visitor Coordinator Assistant is responsible for planning visitors’ trips to the NPH Home, ensuring that all visitors follow and comply with NPH policies during their visit. He or she will meet the visitors at the airport (if necessary), accommodate them in the visitor house, provide tours of the NPH grounds and an orientation of the NPH programs, coordinate any volunteer work they will do during their visit, and, in general, be aware of their needs and any problems that may arise during their visit.

Position Requirements:

  • Candidates with a background in administration, hospitality, and customer service are ideal for this position.
  • Candidates for this position must be bilingual (English and Spanish).
  • Successful volunteers at NPH have strong leadership skills, are resilient and flexible, and work well in teams.

Language Requirements:

Strong Spanish language skills are critical for success as a volunteer with NPH. NPH tests Spanish language skills of candidates invited for an interview. Applicants who do not have an adequate level of Spanish will be required to attend immersion school prior to beginning service with NPH at their own expense.

Age Requirements:

NPH accepts volunteers at least 21 years of age or older.

NPH provides protection to vulnerable children, persons with disabilities and vulnerable adults, while strengthening families and communities in Bolivia, Dominican Republic, El Salvador, Guatemala, Haiti, Honduras, Nicaragua, Mexico, and Peru. NPH is committed to assuring the best possible care for Beneficiaries by implementing programs and training staff responsible for the care in the residential, family and community settings where we serve. NPH ensures that NPH employees, volunteers, consultants, interns, visitors and partners in operations and programmes do not harm or expose children, persons with disabilities, or vulnerable adults to the risk of discrimination, neglect, harm, and abuse. NPH protects its employees and volunteers when they are vulnerable, for example, when ill or at risk of harm or abuse. It is NPH obligation to put in place all reasonable safeguarding measures to ensure, as much as possible, the safety and protection of children, persons with disabilities, and vulnerable adults with whom we work. NPH has zero tolerance against mistreatment, abuse and exploitation of children, persons with disabilities and vulnerable adults. NPH also recognizes that safeguarding is everyone’s responsibility and that it has an obligation to put in place reasonable measures to ensure, as much as possible, the safety and wellbeing of our Beneficiaries, their families and communities.

Good health is of utmost importance for the volunteers. Pre-existing conditions do not disqualify an applicant from service, but it can be difficult to get the same type of care they may have in his or her country of origin. Volunteers live and work in difficult conditions and will be exposed to tropical illnesses and other vector-borne diseases. Volunteers have access to basic primary healthcare services provided by NPH in our on-site clinics, staffed by local physicians and nurses. Extraordinary care can be sought outside of NPH, but the volunteer will have to assume all costs and burden of the services. All volunteers will be provided with health insurance with international coverage for their year of service.

Prior to beginning service, all volunteers must submit a Health Statement, completed by a certified physician. Additional documentation will be required for applicants with pre-existing conditions, including mental health conditions. Applicants who take permanent or chronic medications must bring either a year’s supply or assume all costs of purchasing the medicine in the country of service. The NPH International Volunteer Program reserves the right to deny an applicant based on health conditions that put the applicant at risk. We encourage volunteers to engage in healthy lifestyle habits during their year of service to help ensure good health.

We ask that volunteers join us in ensuring that the NPH community continues to prosper despite the pandemic. This means following bio-security rules and protocols that were not necessary prior to the pandemic. Simple rules such as requiring that all adults wear face coverings while working have allowed us to keep the NPH family safe and healthy during the pandemic. NPH requires all volunteers to be vaccinated against COVID-19 prior to beginning service with NPH. Please read the following guidelines which explain how NPH is safely hosting volunteers during the COVID-19 pandemic.

While NPH continuously works to support and protect its volunteers from harm, the organization recognizes that not all risks can be eliminated. Therefore, it is imperative for volunteers to understand that many of the countries where NPH operates are greatly affected by poverty, oftentimes causing high incidents of violence and crime in the countries. Volunteers must also recognize that these countries are susceptible to political and civil unrest. Though the NPH beneficiaries, staff, and volunteers who work and live at NPH sites are insulated from conflict and violence, violence and unrest has increased in many Latin American and the Caribbean countries due to corruption, gang activity, drug trafficking, unemployment, and poverty.

The national directors and volunteer coordinators in the NPH countries of service are responsible for conducting safety trainings and orientations for volunteers, specific to the local context. The volunteers are responsible for following safety rules and guidelines to ensure their personal safety and wellbeing at all times. NPH local staff and NPH International constantly assess the local security situation of countries where NPH hosts volunteers.

If a volunteer’s safety or wellbeing is compromised, both local NPH staff as well as NPH International will work to either resolve the situation or to provide the volunteer with an alternative option for service. If a decision is made to evacuate volunteers from a country, NPH will work to remove volunteers safely and efficiently from the locale. If an individual volunteer feels unsafe or uncomfortable in a host country, NPH will work with the volunteer to make the best decision for the volunteer’s wellbeing.

Volunteers must be aware of the complex local situations in which they live and work, but also understand that if they take necessary precautions, they will have a safe and enjoyable stay. NPH requests that during service, volunteers engage in safe and healthy lifestyle habits, avoid dangerous situations, remain informed about the host country’s situation, and exercise sound judgment at all times, both on and off NPH property.

Volunteers are encouraged to leave NPH property for leisure and recreation, and many are obligated to do so for their work assignments. However, it is of the utmost importance that volunteers use precaution when doing so. Despite high crime rates in countries where NPH works, most international volunteers’ stays in these countries are incident-free. Nonetheless, volunteers must be aware of their surroundings and assume full responsibility for their personal safety at all times.

Please note that failure to abide by safety rules put in place by the NPH country of service is grounds for immediate dismissal.